My daughter and I had been to Yo Sushi for one of these Sunday specials before when it was anything on the belt within a 2 hour time frame. Today when we sat down we were told that the eating time had been reduced to one hour but as we were going shopping that wasn’t really an issue.
We chatted and ate a few things off the conveyor belt and when I asked about dessert I was told that the fruit or cake quarter things were the only ones available which although disappointing was alright.
What has incensed me is that when I came to pay I was told that the “grey” plates were not included in the price. At no time in the couple of conversations that I had with the staff was the difference in price mentioned at all. If the more expensive desserts are not put on the conveyor belt at this time then surely any more expensive main course dishes should be left off as well. You do not go to a Chinese buffet or an Indian buffet only to be told that some dishes were not included at the end.
In my opinion, I should not have to read “terms and conditions” before I eat. I should just be able to eat and enjoy. How do they deal with customers who are either dyslexic or colour blind?
The food we ate was disappointing even if it had been at the expected price of £18ish pounds a head but to then be charged an extra £5 for the grey plate was totally unacceptable.The manager seemed to have absolutely no leeway to come and go with the customer and it was a case of pay up now and complain later. We have eaten at, and enjoyed, Yo Sushi on several occasions in the past but it will not be an experience I think we will be repeating.
I have sent off a complaint. If they reply I will amend this post accordingly but I’m not holding my breath.
Response received on 12th of April:
Thanks for getting in touch.
When customers come to a restaurant running Super Sumo Sundays, they have the choice to either dine in (or take away) as normal, or to take part in Super Sumo Sundays. This is because feedback from our customers tells us that not everyone wants to take us up on the deal – some prefer to just pay as they eat, as normal.
The terms of our Super Sumo Sundays are that you can eat anything from the belt in a one hour sitting, with the exception of the grey (and yellow) plates, for a fixed price. The reason that we put the grey plates out though they’re not included in the offer is so our customers who don’t want to use the Super Sumo Sundays promotion can still enjoy them.
The terms of the offer are here:
The terms of this offer and the dishes that are included in the offer are displayed on the place mats on every table, though after your feedback we have also spoken to the restaurant to ensure this is communicated clearly to our customers.
Thanks for taking the time to send us your feedback, we appreciate it all.
Take care if you go to work out which is the best deal for you.
I’ll be continuing to eat elsewhere.