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Yo Sushi!

Yo Sushi!

I haven’t been to Yo Sushi for years after an unfortunate incident at Silverburn but yesterday we decided to go to Yo Sushi to start off the weekend. We could have got seated right away at the bar type stools but I prefer to face the people I’m with rather than the food whizzing round on the conveyor belt so we waited 20 minutes for a booth.

The service was exemplary with friendly staff who apparently couldn’t do enough to engage with us and chat about the food and the holiday weekend. It was lovely to actually feel appreciated.

We had various dishes including Avocado Maki, Salmon & Yuzu Salsa, Beef Tataki, Crispy Salmon Skin Hand Rolls and Salmon and Avocado Hand Rolls. With drinks and one dessert (distinctly odd texture) it came to around £42 but there is a certain pleasure in seeing your food before you select it and the colour of the plate to indicate price and the calorific value of the dish highlighted on the menu meant that this was a much better customer experience than our last visit.

Yo! Sushi Silverburn

My daughter and I had been to Yo Sushi for one of these Sunday specials before when it was anything on the belt within a 2 hour time frame. Today when we sat down we were told that the eating time had been reduced to one  hour but as we were going shopping that wasn’t really an issue.
We chatted and ate a few things off the conveyor belt and when I asked about dessert I was told that the fruit or cake quarter things were the only ones available which although disappointing was alright.
What has incensed me is that when I came to pay I was told that the “grey” plates were not included in the price. At no time in the couple of conversations that I had with the staff was the difference in price mentioned at all. If the more expensive desserts are not put on the conveyor belt at this time then surely any more expensive main course dishes should be left off as well. You do not go to a Chinese buffet or an Indian buffet only to be told that some dishes were not included at the end.
In my opinion, I should not have to read “terms and conditions” before I eat. I should just be able to eat and enjoy. How do they deal with customers who are either dyslexic or colour blind?
The food we ate was disappointing even if it had been at the expected price of £18ish pounds a head but to then be charged an extra £5 for the grey plate was totally unacceptable.The manager seemed to have absolutely no leeway to come and go with the customer and it was a case of pay up now and complain later.  We have eaten at, and enjoyed, Yo Sushi on several occasions in the past but  it will not be an experience I think we will be repeating.
I have sent off a complaint. If they reply I will amend this post accordingly but I’m not holding my breath.
Response received on 12th of April:
Hi XXXXXXXXX,
Thanks for getting in touch.
When customers come to a restaurant running Super Sumo Sundays, they have the choice to either dine in (or take away) as normal, or to take part in Super Sumo Sundays. This is because feedback from our customers tells us that not everyone wants to take us up on the deal – some prefer to just pay as they eat, as normal.
The terms of our Super Sumo Sundays are that you can eat anything from the belt in a one hour sitting, with the exception of the grey (and yellow) plates, for a fixed price. The reason that we put the grey plates out though they’re not included in the offer is so our customers who don’t want to use the Super Sumo Sundays promotion can still enjoy them.
The terms of the offer are here:
The terms of this offer and the dishes that are included in the offer are displayed on the place mats on every table, though after your feedback we have also spoken to the restaurant to ensure this is communicated clearly to our customers.
Thanks for taking the time to send us your feedback, we appreciate it all.
Best,
Louise
YO! Sushi
 Take care if you go to work out which is the best deal for you.
 
I’ll be continuing to eat elsewhere.

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