I have been to GRO Coffee three times now and hesitated about writing a review because they always seem to be busy and the business appears to be doing well but there’s something just a bit off about the way things run there that makes me feel it’s not as good as it could be. One of my companions today said that the staff were all different so possibly the regular staff were on holiday which would explain the following experience.
I arrived first and waited for my friends. During the time it took for us all to assemble the menus arrived but the table wasn’t cleared. The plates, cups, glasses etc sat there accusingly and after 15 minutes they were finally taken away but crucially the table was not wiped and remained sticky to the touch.
The order was taken and after some time we asked for the table to be cleaned. A further 25 minutes passed before the order came out and it was the wrong sandwich that was delivered. Finally we got what we asked for – Eggs Benedict, a breakfast sandwich and an omelette. The tea and coffee had arrived earlier and was a tad cold by then. We noticed that several people had given up waiting to order and had left but the staff didn’t even notice as others arrived soon after. We ordered more tea and coffee and all in all were in there for two hours. A brunch shouldn’t take that long.
It appeared to me that there were too few experienced staff on duty to deal with a warm summer’s day crowd, which is a shame. There is a garden at the back which is popular with young families because of a play area and there are comfortable couches to sit at inside and they are very dog friendly if the number inside today were anything to go by. Brunch for one person comes in around £12 but if you are in a hurry to go somewhere else and get out to enjoy the Scottish sunshine you may feel a sense of frustration if today was typical of the service one can expect. The staff could not be faulted for friendliness but the efficiency is lacking at the moment, judging by today’s efforts.