Two weeks ago I was through in Edinburgh for the day and decided to pop into the EE store on Princes Street as I was due an upgrade. After looking at various models of phone I chose to go for the LGG5 because the camera functionality is important to me. The chap who sold it to me couldn’t have been nicer and when I got home after a long day moving over from my old phone to my new phone wasn’t really an issue even although the micro SIM is a bit dodgy if your fine motor skills are poor.
Lock code can be set for varying amounts of time so that it doesn’t power down too quickly and there is a fingerprint version for further security if that is important to you.
The camera does take clear photos and although I haven’t had time to play around much with it yet the phone seems to sinc well between apps, especially the social media ones.(see below)
The version of fit-bit on the phone which measures footsteps is certainly motivating to try and take more exercise.
Upgrading installed apps – needed to do that within a couple of days
The Power button has stopped working after only 2 weeks – seriously!
EE through 150 – again a lovely chap called Michael – were in agreement the phone is faulty and will replace it. Unfortunately I was told to go back to Edinburgh to return it. Sadly, for me, this will be a 5 hour round trip by train.
It was suggested by Michael’s manager that I try Ayr to see if they have stock but they are not answering their phone 0845 097 1868 and although I have left a message no-one has returned my call.
So my choices are – get an early train tomorrow – my only day off till next weekend – and go to Edinburgh (round trip 5 hours and around £36) or wait till Ayr opens tomorrow on the off-chance they will have the right phone in stock and be willing to muck up their stock control.
What have I learned?
Newer isn’t always better.
Never upgrade your phone in a shop that isn’t near your home.
Customer Service is an old fashioned notion.